I had an issue with purchasing a used vehicle. After posting here the general manager contacted me and the issue was satisfactorily resolved. If you are having issues and you are sending emails to Ashley Adams. I think she is a.i. Pick up the phone and call the sales manager.

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Horrible service got charged 1800 dollars to have a key made that didn’t work then pushed my car off the lot literally just pushed my car off the lot and said I had to pay again if I needed more help

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Appreciated the ease of viewing and making the final purchase of our vehicle. The salesman, Asrin, was very attentive, personable and knowledgeable. Pricing was very competitive. The general manager went the extra mile to assure our satisfaction with our purchase. Dealership was very accommodating and delivered our vehicle to Santa Maria in the evening. Excellent customer service.

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I recently leased a 2024 Mercedes-Benz C300 from the Oxnard Mercedes-Benz dealership in California, and the experience confirmed my long established image of Mercedes Benz as a world class brand. The salesman and my main point of contact ‘Asrin’ was professional, transparent, friendly and knowledgeable gentleman, answering every question I had with detailed information on the car and assisting the whole process. The leasing process was straightforward and it was clearly explained to me, and there were no surprises or hidden fees. Denys sent me all documents to be signed electronically. She was prompt, professional and efficient. Overall, my experience of ... Read More

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DealerRater - Nov 9, 2024

I recently leased a 2024 Mercedes-Benz C300 from the Oxnard Mercedes-Benz dealership in California, and the experience confirmed my long established image of Mercedes Benz as a world class brand. The salesman and my main point of contact ‘Asrin’ was professional, transparent, friendly and knowledgeable gentleman, answering every question I had with detailed information on the car and assisting the whole process. The leasing process was straightforward and it was clearly explained to me, and there were no surprises or hidden fees. Denys sent me all documents to be signed electronically. She was prompt, professional and efficient. Overall, my experience of leasing from Oxnard, California MB dealership was outstanding. Asrin was kind enough to bring the car to my place, he provided a top-notch customer service. I would highly recommend Oxnard Mercedes-Benz dealership to anyone looking for a Mercedes-Benz. Michael K

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I purchased a vehicle over a month ago and have yet to receive my licensing and registration. While the dealership demonstrated effective communication during the sales process, I have experienced a lack of communication since the purchase. I have submitted a complaint to the Better Business Bureau; however, the dealership is not accredited. I advise potential buyers to proceed with caution.

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This review is for the service department at Mercedes-Benz of Oxnard. I had originally brought my car to a trusted family mechanic to see what the problem was when a check engine light turned on. And they advised me that it was a problem with a certain part that dealt with the transmission. However, they could not do the repairs because Mercedes would not sell them the part so we would have to bring it to Mercedes. They advised us that the part would cost around $450-$500. However, when we brought the car to Mercedes, they gave us a service ... Read More

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DealerRater - Jul 16, 2024

This review is for the service department at Mercedes-Benz of Oxnard. I had originally brought my car to a trusted family mechanic to see what the problem was when a check engine light turned on. And they advised me that it was a problem with a certain part that dealt with the transmission. However, they could not do the repairs because Mercedes would not sell them the part so we would have to bring it to Mercedes. They advised us that the part would cost around $450-$500. However, when we brought the car to Mercedes, they gave us a service estimate of $4500. So we paid the $4500 and while the car was in their care, another check engine light turned on and they advised us that it would be another $1600 to repair that issue. They had the car for two months when they finally returned it to us on the same day within hours of receiving the car another check engine light turned on and they advised us that it would be another $1800 to fix that light. November 2023 we had also brought the car in for another light issue which cost around $2500-$2800 and with in that same service, another light came on and they advised us it would be an extra cost. The total cost of repair in November around $3400. The repair service at Mercedes of Oxnard seems very Untrustworthy, With the Estimates constantly changing from the initial amount. They take no accountability and constantly attribute the issue to the car being older. How is it that we bring the car in for one check engine light issue and they say they fixed it only for two more lights to turn on… at what point as a consumer do I start to mistrust them and believe that the new issues are of their doing to make extra money. Because everyone knows most of a dealership’s profit comes from the service department. These people do not take accountability and I want everyone to be aware and beware before they bring their car in for service and have to deal with the same shady business tactic and practices that we have had the misfortune of deal with with. I’m sure we are not the only people they are pulling this stunt on, I also believe they were trying to take advantage of my dad because it seems like he’s not very English fluent and because of his accent. It was only when I began to speak to the service advisor that they seemed to change their tune. It seems like every time we bring our car in for service for one issue they find many more issues to charge us thousands of dollars more for. Please help, the car has been in their possession for three months now and we do not want to keep paying them thousands of dollars. They keep telling us it’s one problem and conveniently for them more problems arise that cost us more money.

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Worst dealership I’ve ever dealt with. They sold me a car with 9 year old tires and almost no brakes. When I went in to make it right their manger basically called me stupid and told me they couldn’t do anything. Which by the way both the tires and brakes is illegal to sell like that. On top of the fact that they didn’t give me my paperwork for a month after going on the run around. I feel that they felt they could take advantage of me because I am young.

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If I could give zero stars I would! BUYER BEWARE!!!! @mercedesbenz I have to say I’m extremely disappointed and upset with Mercedes-Benz - Oxnard & Oxnard Police Department My daughter took her car into be serviced yesterday and when she returned $3900 was stolen out of her center console. We tried to file a police report and they refused to allow her to make the complaint because the person wasn’t caught money in hand, or on tape. The Service & Parts Director Efrain Lopez assured us he would do everything he could to remedy this situation and even talk ... Read More

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DealerRater - Feb 9, 2024

If I could give zero stars I would! BUYER BEWARE!!!! @mercedesbenz I have to say I’m extremely disappointed and upset with Mercedes-Benz - Oxnard & Oxnard Police Department My daughter took her car into be serviced yesterday and when she returned $3900 was stolen out of her center console. We tried to file a police report and they refused to allow her to make the complaint because the person wasn’t caught money in hand, or on tape. The Service & Parts Director Efrain Lopez assured us he would do everything he could to remedy this situation and even talk to the General Manager “H.K.”. They do not want their reputation tarnished or an employee of that nature working at their establishment… well that all seems to be just words to keep us from having a grievance because my daughter received a call stating they will not be pursuing any further and will not be entertaining any form of remedy or assistance further. THIS IS NOT A SAFE PLACE TO BRING YOUR VEHICLE TO BE SERVICED OR OTHERWISE… if by chance you forget or leave anything valuable for n your vehicle it is not safe. This is our experience. Anyone who knows Mariah knows she is very hard working with a heart of gold and didn’t deserve to be victimized not only 1x but 2x by the theft and again by the company for showing her, her business has no value. It’s sad that this day and age we have to worry about who’s going to take advantage of us. Before y’all start in the comments about why did she leave her money in her car, she shouldn’t have to worry about it to begin with and y’all choosing to blame the victim so don’t even do that on my page! #mercedesbenz #oxnardcalifornia #oxnard #dealership #benz #mercedes #carsofinstagram #robbery @abc7la @abcnews @betterbusinessbureau_ @bbb_north_america @foxnews @foxla @ktla5morning @ktla5news @nbcla @nbc @nbcnews @cbsnews @cbstv @theshaderoom @visitventura @oxnardpolice @oxnardusa

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In my opinion, cheaters would be an appropriate word. To get a value for my trade in, they input false information into the system to lower the price of my trade such as check engine light is on even though it’s not, the car needs tires even though my tires are 3 months old,…etc. not to mention that the car I was going to buy that passed their rigorous inspection is anywhere near ready to be road worthy. One day they’ll get away with all of that under the pretence of new management but regardless shame on the ... Read More

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DealerRater - Jan 11, 2024

In my opinion, cheaters would be an appropriate word. To get a value for my trade in, they input false information into the system to lower the price of my trade such as check engine light is on even though it’s not, the car needs tires even though my tires are 3 months old,…etc. not to mention that the car I was going to buy that passed their rigorous inspection is anywhere near ready to be road worthy. One day they’ll get away with all of that under the pretence of new management but regardless shame on the owners of this establishment and shame on Mercedes Benz corporate for allowing it.

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Buyer Beware! I was buying a used car from them, first they entered the wrong information doing the credit check so they had to do it a second time, causing me to lose twice the amount on my credit score. We had agreed upon a price for the car and while I was waiting for the link to do a wire transfer they sold the car to someone else. This dealership is the reason no one trusts car dealerships or salesman. Stay away from this dealership at all costs!

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