I read all the negative reviews of Mercedes Benz of Oxnard and thought I would write a positive one. We purchased our Sprinter about 2 years ago and worked with Javier and Gerard. They were nice salesmen and seemed fair. It was 2020 at the beginning of the pandemic and we were looking at any dealer that had a van or could get the van we wanted. At that time the supply was very limited and Gerard gave us a call and said he had one coming in that met our specifications. We paid full MRPS and we were happy with that ...
Service and service manager Javier Bernal were excellent.
Had to bring in my car for it’s B Service . Xavier was great! I received my car back clean , even though I was told I needed 2 rear tires .I only have a little over 19,000 miles on the engine. However, Barry and Xavier are very pleasant and courteous .
While being stuck in Ventura, and waiting for the tow truck to arrive, I had called ahead to Mercedes-Benz to reserve a temporary vehicle to get home. At my arrival, they had nothing for me. However, your courtesy vehicle with driver did get me home. I was told by Mr. Taylor, that he would get back to me that late afternoon, of what the problem might be and when I could get my vehicle back. That courtesy call was never made. Why? Why did it take 2, 1/2 days time, to detect the problem of a defective starter krank sensor? Did they ...
Just bought a used 2016 300c, they are a haggle free dealership so it went smooth and quickly. The salesman was smart, knowledgeable and kind.. I purchase auto and they help teach me all the details and operations. Very satisfied, great deal!
As usual, my latest service at MBZ was an A+. My service representative, Javier, is always so pleasant and easy to do business with, and he pays attention to detail. Good job MBZ!
My service rep was polite, personable, helpful and very professional.
the service reps are tops. their knowledge of my car really helps me when I need help using something in my car. very easy explanations from them.
I appreciate going in a dealership that is so friendly and helpful! They put the extra effort into helping with warranties I didn’t remember I had! Will use this dealership as long as I own a Mercedes .
Javier was amazing! He assisted me with my scheduled service appointment and kept me updated with my car. I was able to pick up my car at the end of day and discussed recommended services my car needs. Overall, I could not have had a greater experience.
Found dealership for service to be a very positive experience.
I made an appointment for my wife's Mercedes, it was due for service and a recall. My appointment was any day convenient to me, Jose Espitia was my service writer, very knowledgeable in his profession. We discussed many items of interest to me, as we are planning of purchasing another Mercedes in the future. I was shuttled home and back to the dealership by a man named Miguel. We talked like we were long time friends. The epitome of service excellence. My Thanks to these two fine men.
Could not have been an easier process. So much so that I will be taking my car back more frequently in the future.
Very easy and enjoyable from start to finish. It was great to shop for a used car without the pressure.
I was helped by Javier in service department. His customer service is excellent not just by me but I have seen him with other clients . He’s always pleasure to be around .
Great selection of new and used cars. People are friendly and very helpful. They get back to you quickly. No pressure. Will definitely be looking there the next time I in the market
This was my best car buying experience ever. Tracy Obermeier was wonderful, she's the online buying representative. Definitely contact her and she was very knowledgeable too.
My Mercedes was towed in on a Sunday. We were 400 miles from home. Service was closed. Andy assured me the car would be attended to on Monday. We rented a car and left for home. Car was repaired properly and I had some routine maintenance performed.
Very professional staff. They provided top notch customer service and took the time to address concerns and provide a 2 hour vehicle tutorial. Very satisfied with my experience.
very happy with the experience. good service !!!!!!!!!!!!!!!!!!!!
They made it easy and took care of the issues when needed.
Great service from helpful service representative.
I was only there for financial estimate Anabelle did a great job in closing the sale, Im about to go home but the Oxnard MB sales team made a relentless effort to help me take home the GLC 300 Too bad they dont have perks such as a Mercedes benz Jackets, Caps etc unlike Lexus
Really nice people! Very helpful, quick process. I will consider shopping here again.
Excellent! I bought my favorite car with a good price, i like it!
Overall a really positive experience in purchasing my 2018 MBZ C 43. Mike Lang was excellent at assessing my needs & was thoughtful in the entire sales process. A no pressure sale but worked to fulfill every request.
The Sales Manager, Randall Labrie & the Sales Team of both Barry Rudin and George Amezquita were pretty great! Especially under the circumstances of originally dealing with Andy Kobeissi, the General Sales Manager, who from the start almost killed my purchase, until Randall Labrie stepped in. Had it honestly not been for their Sales Manager, Randall Labrie, I probably would have went to another Dealership. I had repeatedly bad experiences with Andy Kobeissi, who is the current General Sales Manager. I personally don't believe that he deserves this position, as he was a constant deterrent on behalf of my ...
I was in and out in very good time! The staff is exceptional.
The best service I got from all the dealerships I have worked with for over 10 years Edward and Diandra were the best.
Excellent overall experience. Highly recommend Barry Rudin. He took great care of me and fully explained all features of this fantastic new car!
Through, pleasant and Complete, Service Manager was a pleasure to work with.
Courteous staff was great and they were always on top of everything. The person who detailed did a fantastic job.
Fast and excellent service. Would recommend to friend or relative.
As always, my experience with the service team at Mercedes of Oxnard was excellent.
I was very pleased with customer service, treated well. I felt confident my car was in good hands. All maintenance was performed. Thank you!
It was very good. Nothing else to say. Don't make me write things like this.
Barry was very sufficient with everything needed to be done on my ML 350 blutec
Salesman answered every question I had about this vehicle. He knew and understood all aspects of this vehicle which enabled him to answer informatively and professionally. Very very impressed. Sales representative and other sales staff were dressed professionally and very cordial. Excellent! Very happy with my purchase.
Awesome service! Kenny is the best!! My loaner was ready and service to my car was done great, washed and ready to be picked up on time.
Best car buying experience ever. Worked with Monie Jensen and I was out of there within 2 hours including all financing. Awesome experience. I never had this quick process. Did not have to see anyone. I only had to work with Monie Jensen who was very friendly and great customer service. I would recommend to everyone in fact, I will refer all my friends who needs Mercedes-Benz. Thank you so much.
Eder, I just wanted to thank you for your wonderful service! I have been so pleased with the Smart Car For Two! From the appointment that I set up with your General Manager, Gene to shaking hands with Ty the Finance Director. You guided me through every step of the way! I have always been leery of going into a dealership by myself, and it was a little intimidating going into a Mercedes-Benz dealership! My goodness! I never thought it was possible for me to walk out with a car made by a Mercedes-Benz! You answered every question with your ...
This was the best dealership I have ever come across. My fiance and I bought a 2012 C class from them. We went to a couple Mercedes dealerships here in San Jose. Stevens Creek, Monterey and San Francisco. None of them were as helpful and pleasant as Oxnard. We contacted Monie Jensen via their internet sales, told him what we wanted. He was simply the best, helped us understand what the car came with, how much it will cost us, what we'll need to hold it and even offered to stay a bit later just to make sure he was ...
I had a great experience at Mercedes of Oxnard and working with Monie Jensen. I was looking to lease a C-250 and did some online research. Monie was the quickest to respond, and more importantly with a professional and courteous manner. He got me in the car I wanted and for a very good monthly payment. Everyone at the dealership was fantastic, and I look forward to sending friends, family and coworkers to Mercedes of Oxnard to see Monie and look forward to returning myself!
While searching for the perfect new car, I came across one at Mercedes-Benz Oxnard, but was a little worried as they were out of the area I live in. I inquired a couple days later, and had an e-mail within 10 minutes from Monie. He had given me a full description of the car, pictures, you name it he had included it. The following day I had spoken to Monie over the phone and came to the conclusion that this was the car for me. Monie was great, as he led me through the whole process since I had never purchased ...
bought my certified E350 and it was awesome, very nice atmosphere compared to mb calabasas who were prejudice, im glad i didnt get my car there. the deal i got was great with added bonuses. couldnt think of any bad things to say about this dealership.
We were referred to MB of Oxnard by a family member and from the minute we were contacted, we felt important. Even though we were buying aused vehicle in the middle of all of these Mercedes, we were treated as if our purchase was worth a million dollars.I had been emailing and texting Monie since the night before we went to pick up the car and he was always prompt with his responses and never made me feel like I was bothering him, even if it was after regular business hours. The dealership worked to find us the perfect ...
SME's ... Subject Matter Experts, that's what you'll find at Oxnard Mercedes Benz. Prior to making my purchase at Oxnard Mercedes Benz, I had visited several of the Mercedes Benz Dealers in the Los Angeles area where I live as my Mercedes had been totaled in an accident a month before. My intent was to go back to one of my two favorite Mercedes car dealers in L.A. County because they had such great customer service skills, HOWEVER, that all changed when I stumpled upon Oxnard Mercedes Benz quite by accident after leaving Solvang. I never knew ...
My current Mercedes lease was ending in a couple of months and my husband and I were thinking of leasing the 2013 Mercedes C250 Coupe. We were not looking forward to the whole car buying/leaing process due to the fact that our previous experience was not pleasant and extremely exhausting. We visited a couple of Mercedes dealerships and honestly, we couldn't wait to get out the door. We decided to utilize the Internet and have some of the dealerships compete for our business regarding the C250 Coupe. Monie Jensen responded immediately as did a few others but the minute ...
Succinct and accurate advertising on website. Friendly staff. No back-and-forth between salesperson and manager-- instead, manager came to us. Incredible price-- out the door was less than Kelly Blue Book and Edmunds. No unexpected markups. Two hours from test-drive to driving away in my new (used) car.
We greatly appreciated the professionalism and forthright manner the entire staff handled our new Smart purchase. We would not hesitate to give them the first right of refusal on any future sale or lease. They were friendly, knowledgable and courteous and followed through on getting information to us in a timely way to help make the sales experience very smooth and frustration free.
I had no intention of buying a new car when I went to the dealership last week. I met Monie and he made the process so easy so I bit the bullet and got a new car. He made the process so painless and I am very happy. I would definitely recommend him to my family and friends. Thank you! Jen
First off, this dealership has now become my favorite!!! My salesperson, Eder Nava, and Andy, his boss, made my dream come true for me to have my C250. Eder responded to each and every one of my communications and he was an absolute delight in all aspects of the word to work with. Just very simply, he is THE BEST!!! I had a fabulous entire experience at Mercedes-Benz of Oxnard and will be referring all my friends and family members over there. They made buying my car with ease and took the time with me to put the biggest smile ...
I purchased my car from MB of Oxnard for one reason, the customer service and staff were far superior to the two other MB dealers I visited. To say this was the best buying experience I've ever had, is an understatement. I had researched MB CPO cars for several weeks. I began my search at two local dealers, one in Newport and one in Anaheim Hills. Both were disappointing. The sales staff at these locations didn't seem interested in asking about my specific needs, but were more interested in showcasing their dealership or specials. I felt this search ...
Second purchase from mb Oxnard. bought new in 09 and was happy with service assisting me with a warranty repair. bought a pre owned mb in Septemberand was very pleased with the purchasing process as i was before. After taking the car home i did note SEVERAL issues from an alignment issue, damage to the front spoiler that should have been repaired prior to the car being placed on the lot and a recall that had not been completed. there were a few other small issues that are to be expected with a used car. i bought the car with no ...
Wow... What awesome customer service the Oxnard Merceded Benz Dealership has. From the greeting, of the Sales guy that didn't even know why I was coming to the dealer ship to the Excellent professionalism of the Sales manager (Gene) to the finalization of my purchase by Ty..the finance guy. All the extra effort put into my purchase has made me a customer for life. I just can't wait to either refer someone or make my next purchase. The team deserves recognition from Mercedes!!
They went above and beyond for us. We are very happy with our experience and it was worth the 6hr drive. Have no negative things to say about these wonderful people.
Nicolas Espinoza found the 2009 used S550 car I requested in about one week and had it shipped to Oxnard despite my long list of desired options and car color (interior and exterior). Ti Wood came up with a deal I could not refuse and Barry Rudin, the next day, helped add some missing electronic capabilities, make them functional and make arrangements for Lojack and clear overcoat to be added. Not only is the whole dealership very friendly, they are effective in meeting customer needs.
I just purchased my second car from Edder at Mercedes-Benz of Oxnard. I chose it because I had an exceptional experience the first time, and it was the same for the most recent purchase; great customer service, great products, fast and easy to understand financing, and the knowledge that my business is important to them. I recommend Mercedes-Benz of Oxnard to every one I know when I hear they are looking for another car.
Great approach and inviting. The service was very friendly and professional. I was well-informed and I am very happy with my 2008 C class purchase of Mercedes Benz
I recently purchased a 2012 C250 Coupe from Mercedes-Benz of Oxnard. I am 61 years old and have purchased many cars. This was by far the smoothest transaction I have ever made. Every step of the process was handled with direct professionalism. My first encounter was with JC. He was straighforward, informative and a pleasure to work with. Monrad Jensen personally delivered my car to my home. He handled the entire transaction with expertise. I can't say enough about how Monrad Jensen stayed on top of the whole process. He even drove out to my house a week later, and programmed ...
Great customer service, friendly and honest advice, clean facility, always returns phone call promptly, always willing to fit you into an accomandating schedule, and location is convenient.
I have always disliked new car shopping but this experience changed all that. Our salesman, Jay, was informed and polite and made the purchase easy and fun. The entire inside staff was friendly and helpful. The car we wanted was not in stock at the time but they got it into the dealership from Seattle in just three days. It was exactly the "R" model we wanted...the perfect car for ferrying grandchildren and older parents. We were back and forth to the dealership three times to get "training" on the gps system, etc. and each ...
This was the best experience I have had at any dealership. They were professional, polite and honest. The price was very fair and I was treated like gold. I will never purchase another vehicle from any other dealer except Oxnard Mercedes Benz.
The moment I walked through the door, the staff were friendly and helpful. Even buying a used car I had all my questions answered in a calm easy manner that made the car buying experience a joy.
My wife and I recently purchased a 2011 Mercedes Benz E550 from Mercedes Benz of Oxnard. Even though the desired car was not in stock, the entire sales team went way beyond the call of duty to locate the car. Then, they got the car there the next day for delivery. The experience was long, but worth it. They were wonderful. On the finance side, Brian did a great job. He showed me my options, and then allowed me time to make an informed decision on how to pay for my purchase. Thanks again for the great experience. We'll be ...
Bought a pre owned car from them abt a month back. The sales talk was pretty comfortable considering my other experiences. The car even though a high mileage one has performed pretty well over the last month. There were a couple of small problems soon after the sale, even though the sale was with no warranty the dealership stepped in to resolve the problems. Thanks everyone
I made an appointment for my 2003 C230 Kompressor's Service A but ended up spending $2448.00 for extra repairs that were diagnosed after my extended service contract expired. It seems to me that most cars detriorate after five years of ownership and it is not just MBZ. I religiously made the necessary maintenance that was recommended by the manufacturer or every time the service reminder signs goes off in my dash board but the discrepancies were not discoverd at those times I was at the dealership service stations. Your employees were great in explaining what have to be done to my ...
Nice overall buying experience. We tried other dealerships and eventually came back to Mercedes-Benz of Oxnard for the purchase of a Smart Car. Eder and his manager were flexible and Brian the finance guy was friendly and helpful. Also, my wife and I found out that this is a dog friendly dealership. I am certain to return there for, if nothing else, the free car washes they offered me.
I have been serving on active duty in the military for the past 26 years and have experience with multiple dealerships both in and out of the continental U.S. I can unequivocally say that the service department and particularly my Service Advisor Mr. Angel Duran deserves special recognition for all that that they have done for me and my family. We had recently purchased an extended warranty for our vehicle and as a result of a typographical error the vehicle had been devalued, essentially limiting the amount of service that was to be covered. After discovering this discrepancy during a ...
If you are in the market for New Mercedes Benz replacement parts I would highly recommend Mercedes Benz of Oxnard as your "One-Stop-Shop" for Factory Replacement parts! John Berka who works in the parts department has all of the attributes of a factory trained parts professional. He is fast courteous and most of all gets you the right parts that you need the First Time! I have dealt with many other parts personnel over the years at many other dealers but none have been able to match his sincere concern for acquiring the proper detailed information necessary for ...
I went to MB just to look at the C-Class MB as I have never owned one before. After being shown a few, I decided on an E-Class. Jay was a nice salesperson however, the sales manager, Mark, did the deal-making. they were both very nice to work with. Eventually we all came to a mutually agreed upong price we were happy with. The finance person, Brian, was very friendly and knowledgeable to work with. He made the paperwork part of the process seamless.Thanks to everyone at MB of Oxnard for making this happen.
Just want to pass on a sincere thank you to you and your Staff for recent service, upgrades and repairs to our ML-350 and CLK-350. In particular Mark Interlicchiam provided exceptional Customer Service, Support and Care. In the almost 2 years that we have used your Mercedes Service Department the Service and Support has been very good.
Last Saturday I visited Mercedes-Benz of Oxnard and Alfredo Nava approached me with sincere care and a beautiful smile asking me how he may help me. I honestly have to say I had a rough day, and Alfredo took care of me. He stood by my side from 11 am till 7pm with out any pressure but with patience, humble, and gracious attitude. I needed to get a car and test drove multiple cars with Mr. Nava. STILL Mr. Nava, stood by my side and promised me he will take care of me.Hours has gone by and Alfredo Nava had ...
I’ve recently purchased the GLK350 4matic from Mercedes of Oxnard. Alfarado Nova was my sales representative and I had nothing but the pleasurable experience. I would give him 10/10 score for the satisfaction of the friendliness, efficiency, professionalism and the great follow up through the whole car buying process. I would have my family members to go back to purchase the car from Mr. Nova again and I would vote him to be the best sales man of the year. In my case Mr. Nova made a huge difference in my decision to purchased the car from the Mercedes of ...
JC is an absolute pleasure to work with. We were in the market for a luxury, mid-size SUV and after visiting and test-driving every car in the category, all it took was a half-hour with JC at MB of Oxnard to make the decision to lease the MB ML350. JC made this car-buying experience the easiest to date! He even delivered the car to our house. My car-buying experience at Mercedes Benz of Oxnard has most likely made me their customer for life. BTW, the dealership itself is absolutely gorgeous, love the space and the layout too. Thanks JC! VIPUL ...
I was referred to “JC” the fleet manager at Oxnard Mercedes and have to say it was the best car buying experience I have had. Straight forward pricing and they even delivered the car to my home. No sales nonsense, they did what they said and I could not be happier.
Mercedes-Benz of Oxnard has been wonderful! I must admit that I've been a die-hard Lexus driver for several years, but once I got behind the wheel of the new C300 I was changed! I absolutely love this car! The ride, features and styling of the car are far superior than any of the vehicles Lexus ever leased me. In addition to the car, I had a great experience at the dealership; that's not easy to come by these days. Part of me always dreaded going into a car dealership and spending hours on end finding a car and ...