Customer Testimonials
I rarely leave reviews, but my experience with Mercedes-Benz of Oxnard was disappointing enough that I feel compelled to share it.
I purchased a used Mercedes-Benz GLE AMG 63 after finding it online and speaking with Joel, who was professional and helpful throughout the process. Before making the three-hour drive to the dealership, I advised Joel that I had a trade-in and intended to use my own financing. He indicated neither would be a problem.
Upon arrival, we learned the vehicle was not Certified Pre-Owned because of a cigarette smoke odor, the dealership claimed they could not get out. We also ... Read More DealerRater - Jun 7, 2026
If you need to purchase a part, go see Weldon. You can tell he genuinely loves his job, and it shows in the service he provides. We had each other laughing the whole time, and he made the experience easy and enjoyable. The part arrived the very next day, and he called me immediately so I could pick it up. Mercedes-Benz of Oxnard — give that man a raise!
I purchased a used vehicle this past weekend M-B, Oxnard & was presently surprised with the sales process. (I normally compare purchasing a car to having a tooth pulled at the dentist). From the moment I walked in & Hugo H. started helping me it was a very professional exchange. Everyone from sales manager, finance manager, etc., was very service oriented. Special shout out to Kimberly another salesperson on floor when I walked in & she was super friendly, helpful even though I was working with Hugo. Thanks to the Team at Mercedes=Benz @ Oxnard, for the great experience!
Outstanding Service from Mario
Mario provided exceptional service throughout the entire process of purchasing our new car. From the very beginning, he was professional, patient, and extremely knowledgeable. He took the time to answer all of our questions, explained every detail clearly, and made sure we felt comfortable and confident with our decision.
What truly stood out was his honesty and dedication—there was never any pressure, just genuine support and excellent customer care. Mario made the experience smooth, stress-free, and even enjoyable.
We are very grateful for his help and would highly recommend Mario to anyone looking to purchase ... Read More DealerRater - Dec 30, 2025
Very disappointed in the service department. When I called to make annual service appointment. I was not aware my car warranty expired. Took my car for an oil change. When I checked in, they never told me there would be a charge for my visit. After my car was complete I was told I owed 400.00. I questioned why I was being charged. I was told they told me when I made my appointment that my warranty expired. They absolutely never said anything because I would have asked how much my service would cost and would NEVER agree to a $400.00 oil ... Read More DealerRater - Aug 9, 2025
Dishonest Sales Tactics – Beware
I drove 2 hours from Upland to buy a used 2024 Ford Mustang from Mercedes-Benz of Oxnard after being quoted $39,900 over the phone by a rep named Hugo. When I arrived, they added a surprise $1,400 "Zurich Shield" fee that was never mentioned — not on the phone, not online, nowhere.
When I pushed back, the manager, Charles, was dismissive and claimed it was in the fine print. Even Hugo admitted he never told me about the charge. As a disabled paraplegic, it took extra effort to make the trip, and I feel misled and taken advantage of.
... Read More DealerRater - Jun 21, 2025
I had an issue with purchasing a used vehicle. After posting here the general manager contacted me and the issue was satisfactorily resolved. If you are having issues and you are sending emails to Ashley Adams. I think she is a.i. Pick up the phone and call the sales manager.
Horrible service got charged 1800 dollars to have a key made that didn’t work then pushed my car off the lot literally just pushed my car off the lot and said I had to pay again if I needed more help
Appreciated the ease of viewing and making the final purchase of our vehicle. The salesman, Asrin, was very attentive, personable and knowledgeable. Pricing was very competitive. The general manager went the extra mile to assure our satisfaction with our purchase. Dealership was very accommodating and delivered our vehicle to Santa Maria in the evening. Excellent customer service.
I recently leased a 2024 Mercedes-Benz C300 from the Oxnard Mercedes-Benz dealership in California, and the experience confirmed my long established image of Mercedes Benz as a world class brand.
The salesman and my main point of contact ‘Asrin’ was professional, transparent, friendly and knowledgeable gentleman, answering every question I had with detailed information on the car and assisting the whole process.
The leasing process was straightforward and it was clearly explained to me, and there were no surprises or hidden fees. Denys sent me all documents to be signed electronically. She was prompt, professional and efficient.
Overall, my experience of ... Read More DealerRater - Nov 9, 2024
I purchased a vehicle over a month ago and have yet to receive my licensing and registration. While the dealership demonstrated effective communication during the sales process, I have experienced a lack of communication since the purchase. I have submitted a complaint to the Better Business Bureau; however, the dealership is not accredited. I advise potential buyers to proceed with caution.
This review is for the service department at Mercedes-Benz of Oxnard. I had originally brought my car to a trusted family mechanic to see what the problem was when a check engine light turned on. And they advised me that it was a problem with a certain part that dealt with the transmission. However, they could not do the repairs because Mercedes would not sell them the part so we would have to bring it to Mercedes. They advised us that the part would cost around $450-$500. However, when we brought the car to Mercedes, they gave us a service ... Read More DealerRater - Jul 15, 2024
Worst dealership I’ve ever dealt with. They sold me a car with 9 year old tires and almost no brakes. When I went in to make it right their manger basically called me stupid and told me they couldn’t do anything. Which by the way both the tires and brakes is illegal to sell like that. On top of the fact that they didn’t give me my paperwork for a month after going on the run around. I feel that they felt they could take advantage of me because I am young.
If I could give zero stars I would! BUYER BEWARE!!!! @mercedesbenz I have to say I’m extremely disappointed and upset with Mercedes-Benz - Oxnard & Oxnard Police Department
My daughter took her car into be serviced yesterday and when she returned $3900 was stolen out of her center console. We tried to file a police report and they refused to allow her to make the complaint because the person wasn’t caught money in hand, or on tape.
The Service & Parts Director Efrain Lopez assured us he would do everything he could to remedy this situation and even talk ... Read More DealerRater - Feb 8, 2024
In my opinion, cheaters would be an appropriate word. To get a value for my trade in, they input false information into the system to lower the price of my trade such as check engine light is on even though it’s not, the car needs tires even though my tires are 3 months old,…etc. not to mention that the car I was going to buy that passed their rigorous inspection is anywhere near ready to be road worthy. One day they’ll get away with all of that under the pretence of new management but regardless shame on the ... Read More DealerRater - Jan 10, 2024
Buyer Beware! I was buying a used car from them, first they entered the wrong information doing the credit check so they had to do it a second time, causing me to lose twice the amount on my credit score. We had agreed upon a price for the car and while I was waiting for the link to do a wire transfer they sold the car to someone else. This dealership is the reason no one trusts car dealerships or salesman. Stay away from this dealership at all costs!
My worst car service experience ever.
On 19 May 23 I went Mercedes Benz of Oxnard to address two issues with my car.
1. When charging at level 3 charger message appeared that vehicle is not accepting DC charge and service is required.
2. When parked, front suspension going down, unbeknown to me causing damage to front end shroud on parking curb/stop when backing from parking spot.
Service Advisor stated that parts need to be ordered and it will take at least 10 days maybe longer since holiday was coming. After two weeks I called and was advised That parts are in, so I made ... Read More DealerRater - Jul 28, 2023
Mario Lopez was absolutely amazing & extremely helpful. Thank you for being so patient with me & taking care of our wants & needs. Thank you to Ms. Maria as well for helping us finalize everything. It was a pleasure doing business with you guys.
The service personal at Mercedes Benz in Oxnard were caring, considerate and hospitable. Especially Barry Taylor who I wish to personally thank! Keep up that loving spirit to your customers! Cheers
I read all the negative reviews of Mercedes Benz of Oxnard and thought I would write a positive one. We purchased our Sprinter about 2 years ago and worked with Javier and Gerard. They were nice salesmen and seemed fair. It was 2020 at the beginning of the pandemic and we were looking at any dealer that had a van or could get the van we wanted. At that time the supply was very limited and Gerard gave us a call and said he had one coming in that met our specifications. We paid full MRPS and we were happy with that ... Read More DealerRater - Aug 18, 2022
Please avoid this place at all costs. Or it will cost you lots of time. If they break something while they are working on your car they will deny it. Even if it’s very obvious it doesn’t matter because they will lie about it. This happened when I had a windshield repaired and they damaged the headliner on the interior. They said it’s impossible for this to happen because they do it from the outside. I think they are in denial because it did occur. When somebody lies to you they usually try and flip it and ... Read More DealerRater - Jul 20, 2022
Well I wish I read the reviews about Mercedes-Benz of Oxnard before I bought two Mercedes-Benz cars and brought my daughter to buy a third one I brought my car in for a service that's never been seen by anybody else but Mercedes-Benz when they washed my car whoever was using the pressure washer got too close to the bumper and peeled the paint right off the car then they tried to hide it from me like I wouldn't notice this was a 1 inch wide 6 inch long paint removed area this was the fourth service I've gotten ... Read More DealerRater - Jul 5, 2022
To whom this may concern:
I have been a Mercedes owner for 5 years . This is my second vehicle . I had my vehicle burglarized and the rear passenger window was how the acclaent gained access. The alarm did not sound when my window was busted ? I’m uncertain as to why. Furthermore concierge was not available to assist me.
I was informed by my car insurance agent that my vehicle was ready. No communication from Mercedes themselves. Upon to pick up the vehicle it was infact NOT ready for pick up. Adhesive gupped on the weather strip and all over my ... Read More DealerRater - Jun 17, 2022
I had car towed and left messages and no one called back for two week and was told they didn’t get my messages from Zeev very unprofessional
I posted this on Yelp a couple of weeks ago; CAR SHOPPERS BEWARE; like some of the other posters, they tried to add the bogus "Zurich paint protection" nonsense to the tune of $800. I refused and of course did not buy a car there. Be careful, make sure you talk "out the door" price as soon as you can because they'll try to stick in some BS at the end.
Worst buying experience I’ve ever had purchasing a Mercedes Benz. I’ve been driving MB’s since 1984. Found this vehicle on Auto Trader with 38k miles, CPO (Certified Pre-Owned) car.
Made a deal with the salesmen, asked for a contract and they added $799 for an interior protectant that I didn’t approve. Went up and down the line and was finally told that it was already on the car, which was a lie.
Liking the car, I had the car shipped to KS, where I found that the console was scratched so bad I had to replace it at $400. ... Read More DealerRater - Apr 1, 2022
The worst experience that I ever had. I made a deal on the used Benz but on the documents they tried to push 999 dollars for Zurich paint warranty. I refused to buy it however they told me that it’s not optional, where’s on the paper it’s clearly stated that it’s optional. The manager named Andy told me unless I agree to buy the paint protection he has no car for me. Totally illegal, all the members of the dealership including the general manager are crooks. Do not buy anything from them, they don’t deserve to ... Read More DealerRater - Mar 24, 2022
After spending almost 4 hours at the dealership they included in the contracts a $999 paint protection nonsense and when we refused to take it, the decided not to sell us the car, even though it clearly states in the contract OPTIONAL. Stay away from this place, Andy is a crook!
The service at this dealership is awful ！ I will never want to buy or fix my car there. Terrible service 😓
I made a mistake trusting this dealership. The Mercedes Benz i purchased for over $40k had two dents on it. Stephen Dunkle and sales person Landon Stern asked me to take the car and return the following week so they can order the right paint and correct the damages on the car. I took a day off work and drove to oxnard today. Instead of repairing the dent they damaged the car even worse than before. The General Manager Homayoun Keshavarzi was extremely rude and did not provide a reasonable resolution.
Please read all these reviews. Don't trust this ... Read More DealerRater - Aug 23, 2021
Absolutely awful experience. I usually go to the Dealership in Santa Monica believe me would be worth the drive in the future. This dealership lacks follow up and overall professional communication. Not only were my services delayed I had to initiate the whole process which was completely exhausting. I am very accustomed to the service provider reviewing the services provided and fees at the completion of service and it never happened. I mean really I have no idea what is going on at the Oxnard Dealership. What I know for sure is there is NO reason to go back. Drive ... Read More DealerRater - Aug 12, 2021
They commit fraud to obtain financing for unqualified buyers. When we confronted them about them about it They verbally assalted us. They love to prey on Elderly, disabled, Spanish speakers. They are THIVES AND FRAUDS!
The worst dealership I have ever dealt with. From Sales, Finance and GM H.K. bares no responsibility about anything. We bought the car but they would not let us pick it up wanted to wait for the car to be funded. Called MB to see if they received the paperwork and they said they did not receive any paperwork . The guys from the dealership said they fed-ex it instead of just faxing it???? The sales person Roy Malik was also full of lies said a bunch of things that were not true.
They want to sell the car and ... Read More DealerRater - Mar 3, 2021
I have a RV built on the MB Sprinter van chassis. Before I made an appointment to bring my vehicle to Oxnard MB I called to confirm that the dealer had all the necessary equipment to work on my vehicle. After I towed it there It took four days to diagnose the problem which I was charged $390 for. (A far price if they could do a professional repair) When I called to check on it the service writer said, “it’s up on the lift right now” I’ll get back to you. According to Oxnard MB my vehicle needed ... Read More DealerRater - Feb 9, 2021
I bought a 1 year old 8,000 mile Chevy Express from Mercedes-Benz of Oxnard only to find when I got it home that it had been poorly repainted in several areas, with obvious masking lines and paint over-spray onto plastic trim pieces. I was extremely disappointed that they would sell a car like this. It had a clean CarFax report and they made no mention to me that it had been repainted. I expected better from a Mercedes dealer. When I brought it back to them to discuss the issue the sales rep I spoke to was extremely dismissive and simply said &... Read More DealerRater - Aug 17, 2020
Asked to have a car on the sales floor unlocked with a view to buying it to replace another we own. A GLS 450.The salesman came to the car without a mask so I asked him to put one on as we are an elder couple. He refused and said that he did not need to wear a mask and was not going to. He said he did not need our business and walked away very arrogantly
Another customer was so shocked she went to the general managers office to complain on our behalf
He did not seem to be ... Read More DealerRater - May 26, 2020
So took my 07 mercedes C230 in for repairs and the air bag recall ( after a collision with a curb.) . Now it all seemed going ok until 1st they lost the part they ordered, they refused to give me the result of the diagnosis and invoice stating the techs work on commission and sent me a wack invoice via email with pictures of the ground. Turns out i could have repaired the car for 45 bucks instead paid almost 800 and got a head ache included.
These people make up repairs. And purposely make keeping record of repairs for your car virtually impossible. ... Read More DealerRater - Feb 9, 2020
Their service department made up phony repairs 2 times and I can document it. The last time I brought the car to another dealer to learn there was nothing wrong with the car that I purchased from them.
The sales team helped me buy a car that was on their lot, which I found on car Guru's. Aside from that, the experience after has just been horrible. Service people, JOHN and BARRY are incompetent and as smart as a rock. They are very rude as well, no respect at all.. Beware because after having my car serviced there my car has not been able to reach 0 to 60 under 5 seconds and before then it was always consistently doing it.
Salesman answered every question I had about this vehicle. He knew and understood all aspects of this vehicle which enabled him to answer informatively and professionally. Very very impressed. Sales representative and other sales staff were dressed professionally and very cordial. Excellent! Very happy with my purchase.
The worst experience ever. I'm not sure if they just have attitude always or it's because I came with my friend's old car. I came around 7 pm today (march 14th), I was checking the gle coupe as I came to the sales rep to ask for a key to see the car from inside, he came back and told me that some other sales rep is holding the key with other customers so key is not available. As I looked inside I saw there was no customers inside at all, when I said it to the sales ... Read More DealerRater - Mar 14, 2017
Awesome service! Kenny is the best!! My loaner was ready and service to my car was done great, washed and ready to be picked up on time.
3 weeks ago we purchased a Brand NEW Mercedes Bens Sprinter from Mercedes- Bens of Oxnard. Unfortunately, they did not have the color or options we wanted so they told us they would find one with my specification through the Auto Nation dealers, s. Mistake # 1. I trusted Mercedes-Bens of Oxnard and therefor purchased the Van without even looking at it, even paid $400.00 to have it delivered. Mistake # 2. The MANAGER NICOLAS ESPINOZA gave my husband a walk around to inspect the vehicle, My husband immediately noticed the paint had several scratches alone the passenger side and rear view mirror, surprised that no ... Read More DealerRater - Jun 12, 2016
They told me today that they sent my money that they owe me to the State of Delaware. The state does not have my money and the dealership has no idea where it is. I am owed $1,400 for a maintenance plan I never used and they still kept $500 even though I never used it because the car broke down. Today they have reach a new low is service.
Best car buying experience ever. Worked with Monie Jensen and I was out of there within 2 hours including all financing. Awesome experience. I never had this quick process. Did not have to see anyone. I only had to work with Monie Jensen who was very friendly and great customer service. I would recommend to everyone in fact, I will refer all my friends who needs Mercedes-Benz. Thank you so much.
Eder,
I just wanted to thank you for your wonderful service! I have been so pleased with the Smart Car For Two! From the appointment that I set up with your General Manager, Gene to shaking hands with Ty the Finance Director. You guided me through every step of the way! I have always been leery of going into a dealership by myself, and it was a little intimidating going into a Mercedes-Benz dealership! My goodness! I never thought it was possible for me to walk out with a car made by a Mercedes-Benz! You answered every question with your ... Read More DealerRater - Sep 16, 2013
This was the best dealership I have ever come across. My fiance and I bought a 2012 C class from them. We went to a couple Mercedes dealerships here in San Jose. Stevens Creek, Monterey and San Francisco. None of them were as helpful and pleasant as Oxnard. We contacted Monie Jensen via their internet sales, told him what we wanted. He was simply the best, helped us understand what the car came with, how much it will cost us, what we'll need to hold it and even offered to stay a bit later just to make sure he was ... Read More DealerRater - Jun 21, 2013
I had a great experience at Mercedes of Oxnard and working with Monie Jensen. I was looking to lease a C-250 and did some online research. Monie was the quickest to respond, and more importantly with a professional and courteous manner. He got me in the car I wanted and for a very good monthly payment. Everyone at the dealership was fantastic, and I look forward to sending friends, family and coworkers to Mercedes of Oxnard to see Monie and look forward to returning myself!
While searching for the perfect new car, I came across one at Mercedes-Benz Oxnard, but was a little worried as they were out of the area I live in. I inquired a couple days later, and had an e-mail within 10 minutes from Monie. He had given me a full description of the car, pictures, you name it he had included it. The following day I had spoken to Monie over the phone and came to the conclusion that this was the car for me. Monie was great, as he led me through the whole process since I had never purchased ... Read More DealerRater - Mar 6, 2013
bought my certified E350 and it was awesome, very nice atmosphere compared to mb calabasas who were prejudice, im glad i didnt get my car there. the deal i got was great with added bonuses. couldnt think of any bad things to say about this dealership.
We were referred to MB of Oxnard by a family member and from the minute we were contacted, we felt important. Even though we were buying aused vehicle in the middle of all of these Mercedes, we were treated as if our purchase was worth a million dollars.I had been emailing and texting Monie since the night before we went to pick up the car and he was always prompt with his responses and never made me feel like I was bothering him, even if it was after regular business hours. The dealership worked to find us the perfect ... Read More DealerRater - Feb 10, 2013
SME's ... Subject Matter Experts, that's what you'll find at Oxnard Mercedes Benz. Prior to making my purchase at Oxnard Mercedes Benz, I had visited several of the Mercedes Benz Dealers in the Los Angeles area where I live as my Mercedes had been totaled in an accident a month before. My intent was to go back to one of my two favorite Mercedes car dealers in L.A. County because they had such great customer service skills, HOWEVER, that all changed when I stumpled upon Oxnard Mercedes Benz quite by accident after leaving Solvang. I never knew ... Read More DealerRater - Jan 28, 2013
My current Mercedes lease was ending in a couple of months and my husband and I were thinking of leasing the 2013 Mercedes C250 Coupe. We were not looking forward to the whole car buying/leaing process due to the fact that our previous experience was not pleasant and extremely exhausting. We visited a couple of Mercedes dealerships and honestly, we couldn't wait to get out the door. We decided to utilize the Internet and have some of the dealerships compete for our business regarding the C250 Coupe. Monie Jensen responded immediately as did a few others but the minute ... Read More DealerRater - Jan 24, 2013
Succinct and accurate advertising on website. Friendly staff. No back-and-forth between salesperson and manager-- instead, manager came to us. Incredible price-- out the door was less than Kelly Blue Book and Edmunds. No unexpected markups. Two hours from test-drive to driving away in my new (used) car.
We greatly appreciated the professionalism and forthright manner the entire staff handled our new Smart purchase. We would not hesitate to give them the first right of refusal on any future sale or lease. They were friendly, knowledgable and courteous and followed through on getting information to us in a timely way to help make the sales experience very smooth and frustration free.
I had no intention of buying a new car when I went to the dealership last week. I met Monie and he made the process so easy so I bit the bullet and got a new car. He made the process so painless and I am very happy. I would definitely recommend him to my family and friends. Thank you! Jen
First off, this dealership has now become my favorite!!! My salesperson, Eder Nava, and Andy, his boss, made my dream come true for me to have my C250. Eder responded to each and every one of my communications and he was an absolute delight in all aspects of the word to work with. Just very simply, he is THE BEST!!! I had a fabulous entire experience at Mercedes-Benz of Oxnard and will be referring all my friends and family members over there. They made buying my car with ease and took the time with me to put the biggest smile ... Read More DealerRater - Nov 17, 2012
I purchased my car from MB of Oxnard for one reason, the customer service and staff were far superior to the two other MB dealers I visited. To say this was the best buying experience I've ever had, is an understatement.
I had researched MB CPO cars for several weeks. I began my search at two local dealers, one in Newport and one in Anaheim Hills. Both were disappointing. The sales staff at these locations didn't seem interested in asking about my specific needs, but were more interested in showcasing their dealership or specials. I felt this search ... Read More DealerRater - Oct 27, 2012
Second purchase from mb Oxnard. bought new in 09 and was happy with service assisting me with a warranty repair.
bought a pre owned mb in Septemberand was very pleased with the purchasing process as i was before.
After taking the car home i did note SEVERAL issues from an alignment issue, damage to the front spoiler that should have been repaired prior to the car being placed on the lot and a recall that had not been completed. there were a few other small issues that are to be expected with a used car. i bought the car with no ... Read More DealerRater - Oct 7, 2012
i was shopping for a Smart Carand was told by Peter they had a 2011 Cabriolet with very few miles on it for $16,000. which was not listed on their website. I eventually found one identical to it on their web with very miles on it for $12,999. When i called their attention to it. I was first told by Antonio that it was the same car. It was then discovered there two different cars involved. I was told that the cheaper car had been sold in May of 2012 and this was at the end of August of 2012. I was not pleased to ... Read More DealerRater - Aug 31, 2012
Wow... What awesome customer service the Oxnard Merceded Benz Dealership has. From the greeting, of the Sales guy that didn't even know why I was coming to the dealer ship to the Excellent professionalism of the Sales manager (Gene) to the finalization of my purchase by Ty..the finance guy. All the extra effort put into my purchase has made me a customer for life. I just can't wait to either refer someone or make my next purchase. The team deserves recognition from Mercedes!!
I attended a used car sale 03-19-12 that my credit union had and I traded my car in for a vehicle sold by Mercedez Benz of Oxnard. Salesmen were fast friendly of course at the event. I noticed when I drove off there was some issues with the passenger window and radio knobs were gone but the salesman assured me the manager would take care of it and being that it was a weekend I had to call the dealership that monday. After calling for 2 weeks I finally speak with Mgr Andy and at that time my window began ... Read More DealerRater - Jun 18, 2012
They went above and beyond for us. We are very happy with our experience and it was worth the 6hr drive. Have no negative things to say about these wonderful people.
Nicolas Espinoza found the 2009 used S550 car I requested in about one week and had it shipped to Oxnard despite my long list of desired options and car color (interior and exterior). Ti Wood came up with a deal I could not refuse and Barry Rudin, the next day, helped add some missing electronic capabilities, make them functional and make arrangements for Lojack and clear overcoat to be added. Not only is the whole dealership very friendly, they are effective in meeting customer needs.
I just purchased my second car from Edder at Mercedes-Benz of Oxnard. I chose it because I had an exceptional experience the first time, and it was the same for the most recent purchase; great customer service, great products, fast and easy to understand financing, and the knowledge that my business is important to them. I recommend Mercedes-Benz of Oxnard to every one I know when I hear they are looking for another car.
Great approach and inviting. The service was very friendly and professional. I was well-informed and I am very happy with my 2008 C class purchase of Mercedes Benz
I recently purchased a 2012 C250 Coupe from Mercedes-Benz of Oxnard. I am 61 years old and have purchased many cars. This was by far the smoothest transaction I have ever made. Every step of the process was handled with direct professionalism. My first encounter was with JC. He was straighforward, informative and a pleasure to work with. Monrad Jensen personally delivered my car to my home. He handled the entire transaction with expertise. I can't say enough about how Monrad Jensen stayed on top of the whole process. He even drove out to my house a week later, and programmed ... Read More DealerRater - Dec 17, 2011
Poor/Bad service provided by either of these individuals. Not a even common courtesy to return phone/voice-mail and e-mails back to attempt to resolve the problem or to apeace the situation.
Great customer service, friendly and honest advice, clean facility, always returns phone call promptly, always willing to fit you into an accomandating schedule, and location is convenient.
I have always disliked new car shopping but this experience changed all that. Our salesman, Jay, was informed and polite and made the purchase easy and fun. The entire inside staff was friendly and helpful. The car we wanted was not in stock at the time but they got it into the dealership from Seattle in just three days. It was exactly the "R" model we wanted...the perfect car for ferrying grandchildren and older parents. We were back and forth to the dealership three times to get "training" on the gps system, etc. and each ... Read More DealerRater - Aug 31, 2011
This was the best experience I have had at any dealership. They were professional, polite and honest. The price was very fair and I was treated like gold. I will never purchase another vehicle from any other dealer except Oxnard Mercedes Benz.
The moment I walked through the door, the staff were friendly and helpful. Even buying a used car I had all my questions answered in a calm easy manner that made the car buying experience a joy.
I purchased a 2011 Smart car from this dealership and within 2 weeks and only 700 miles I started having electrical trouble with the car. I was told I would have to wait 7 days for the part to come in to replace the def part. I got the car back and on the way home the trouble came back. Call the dealership expressing my concerns about the vehicle I had just purchase and was told you own the car now not us. This is no way to take care of you customers. The car went back to the service center where they had ... Read More DealerRater - Jul 30, 2011
My wife and I recently purchased a 2011 Mercedes Benz E550 from Mercedes Benz of Oxnard. Even though the desired car was not in stock, the entire sales team went way beyond the call of duty to locate the car. Then, they got the car there the next day for delivery. The experience was long, but worth it. They were wonderful. On the finance side, Brian did a great job. He showed me my options, and then allowed me time to make an informed decision on how to pay for my purchase. Thanks again for the great experience. We'll be ... Read More DealerRater - Jul 17, 2011
Bought a pre owned car from them abt a month back. The sales talk was pretty comfortable considering my other experiences. The car even though a high mileage one has performed pretty well over the last month. There were a couple of small problems soon after the sale, even though the sale was with no warranty the dealership stepped in to resolve the problems. Thanks everyone
I made an appointment for my 2003 C230 Kompressor's Service A but ended up spending $2448.00 for extra repairs that were diagnosed after my extended service contract expired. It seems to me that most cars detriorate after five years of ownership and it is not just MBZ. I religiously made the necessary maintenance that was recommended by the manufacturer or every time the service reminder signs goes off in my dash board but the discrepancies were not discoverd at those times I was at the dealership service stations.
Your employees were great in explaining what have to be done to my ... Read More DealerRater - Jun 2, 2011
Nice overall buying experience. We tried other dealerships and eventually came back to Mercedes-Benz of Oxnard for the purchase of a Smart Car. Eder and his manager were flexible and Brian the finance guy was friendly and helpful. Also, my wife and I found out that this is a dog friendly dealership. I am certain to return there for, if nothing else, the free car washes they offered me.
I have been serving on active duty in the military for the past 26 years and have experience with multiple dealerships both in and out of the continental U.S. I can unequivocally say that the service department and particularly my Service Advisor Mr. Angel Duran deserves special recognition for all that that they have done for me and my family.
We had recently purchased an extended warranty for our vehicle and as a result of a typographical error the vehicle had been devalued, essentially limiting the amount of service that was to be covered. After discovering this discrepancy during a ... Read More DealerRater - May 30, 2011
If you are in the market for New Mercedes Benz replacement parts I would highly recommend Mercedes Benz of Oxnard as your "One-Stop-Shop" for Factory Replacement parts! John Berka who works in the parts department has all of the attributes of a factory trained parts professional. He is fast courteous and most of all gets you the right parts that you need the First Time! I have dealt with many other parts personnel over the years at many other dealers but none have been able to match his sincere concern for acquiring the proper detailed information necessary for ... Read More DealerRater - May 19, 2011
I went to MB just to look at the C-Class MB as I have never owned one before. After being shown a few, I decided on an E-Class. Jay was a nice salesperson however, the sales manager, Mark, did the deal-making. they were both very nice to work with. Eventually we all came to a mutually agreed upong price we were happy with. The finance person, Brian, was very friendly and knowledgeable to work with. He made the paperwork part of the process seamless.Thanks to everyone at MB of Oxnard for making this happen.
Just want to pass on a sincere thank you to you and your Staff for recent service, upgrades and repairs to our ML-350 and CLK-350. In particular Mark Interlicchiam provided exceptional Customer Service, Support and Care. In the almost 2 years that we have used your Mercedes Service Department the Service and Support has been very good.
Last Saturday I visited Mercedes-Benz of Oxnard and Alfredo Nava approached me with sincere care and a beautiful smile asking me how he may help me. I honestly have to say I had a rough day, and Alfredo took care of me. He stood by my side from 11 am till 7pm with out any pressure but with patience, humble, and gracious attitude. I needed to get a car and test drove multiple cars with Mr. Nava. STILL Mr. Nava, stood by my side and promised me he will take care of me.Hours has gone by and Alfredo Nava had ... Read More DealerRater - May 8, 2011
I’ve recently purchased the GLK350 4matic from Mercedes of Oxnard. Alfarado Nova was my sales representative and I had nothing but the pleasurable experience. I would give him 10/10 score for the satisfaction of the friendliness, efficiency, professionalism and the great follow up through the whole car buying process. I would have my family members to go back to purchase the car from Mr. Nova again and I would vote him to be the best sales man of the year. In my case Mr. Nova made a huge difference in my decision to purchased the car from the Mercedes of ... Read More DealerRater - May 7, 2011
JC is an absolute pleasure to work with. We were in the market for a luxury, mid-size SUV and after visiting and test-driving every car in the category, all it took was a half-hour with JC at MB of Oxnard to make the decision to lease the MB ML350. JC made this car-buying experience the easiest to date! He even delivered the car to our house. My car-buying experience at Mercedes Benz of Oxnard has most likely made me their customer for life. BTW, the dealership itself is absolutely gorgeous, love the space and the layout too.
Thanks JC!
VIPUL ... Read More DealerRater - May 6, 2011
I was referred to “JC” the fleet manager at Oxnard Mercedes and have to say it was the best car buying experience I have had. Straight forward pricing and they even delivered the car to my home. No sales nonsense, they did what they said and I could not be happier.
Mercedes-Benz of Oxnard has been wonderful! I must admit that I've been a die-hard Lexus driver for several years, but once I got behind the wheel of the new C300 I was changed! I absolutely love this car! The ride, features and styling of the car are far superior than any of the vehicles Lexus ever leased me.
In addition to the car, I had a great experience at the dealership; that's not easy to come by these days. Part of me always dreaded going into a car dealership and spending hours on end finding a car and ... Read More DealerRater - Apr 18, 2011